Kathleen Flinton, front left, delivers a lecture on moral injury in N203 Stokes Hall. Courtesy photo.
No matter where they practice鈥攕chools, hospitals, government agencies, or NGOs鈥攕ocial workers often encounter clients experiencing anger, hopelessness, despair, guilt, and shame.聽
Increasingly, practitioners are experiencing these emotions too.
This 鈥渂ruise on the soul,鈥� said Kathleen Flinton, assistant professor of practice at the Boston College School of Social Work, is known as moral injury, an emerging concept gaining traction across disciplines.
Moral injury occurs when there is a betrayal of what鈥檚 right鈥攂y someone in authority or by oneself鈥攊n a high-stakes situation, Flinton told a group of students, faculty, and staff in Stokes Hall in mid-March.聽
The concept was first identified in military contexts, she said, but is now showing up in many fields where professionals operate within complex systems and face difficult ethical constraints.
Social workers, for example, are navigating shifting policy landscapes, limited resources, and complex client needs, often while serving as the frontline providers between broken systems and the communities they serve.
As a result of these conditions, they question their value, competence, and impact, leading to frustration, hopelessness, and burnout. Many leave the field, resulting in loss of mentorship and institutional knowledge.
鈥淪ometimes we鈥檙e explaining things to clients, but we can鈥檛 offer a solution,鈥� Flinton said during her talk, which marked the third event in 天美传媒appSSW鈥檚 Conversations on Global Practice Speaker Series. Over time, she added, not being able to solve clients鈥� problems creates stress beyond vicarious trauma and affects moral and spiritual frameworks.
Flinton, who has worked with survivors of trauma for more than 20 years, argued that addressing moral injury requires a systemic perspective. 鈥淪tart with 鈥榯he system is failing,鈥欌�� she said, 鈥渘ot 鈥業 didn鈥檛 do enough.鈥欌��
She emphasized the importance of valuing others in practice by showing up, respecting autonomy, and creating moments of care.聽
One example from her own work: Years after helping a woman through the asylum process, Flinton said the client returned to introduce her children. Of all the clinical support Flinton had provided, the client told her kids that she had given her a coat. The gesture was small, but it conveyed dignity.
鈥淚 look back on that and think I provided long-term mental health support. I wrote an affidavit. I testified in her case. I collaborated with her lawyers,鈥� said Flinton, who co-chairs 天美传媒appSSW鈥檚 Trauma Integration Initiative, which incorporates teaching, fieldwork, and research into a holistic program that prepares students to help clients cope with trauma while guarding themselves against its effects. 鈥淏ut the thing she remembered about me鈥攁nd what she wanted her kids to know鈥攚as that I gave her a coat.鈥�
Beyond individual acts, Flinton offered four strategies for responding to moral injury: Naming it, acknowledging reality without endorsing it, keeping a systemic focus, and processing experiences in community.
She encouraged providers to ask themselves, in difficult moments, 鈥淲hat is the next step toward justice? What is the next step toward dignity?鈥�
Radical hope, she added, is essential. Quoting Pulitzer Prize-winning author Junot D铆az, she said: 鈥淩adical hope is our best weapon against despair. And even when despair seems justifiable, only radical hope could have imagined people like us into existence. And I believe that it will help us to create a better, more loving future.鈥�
Social workers, Flinton concluded, are living in a world where moral injury is real, systemic, and widespread. While it鈥檚 impossible to fix all their clients鈥� problems, they can offer dignity, maintain their values, and continue to act in alignment with what鈥檚 right.
Assistant Professor William Byansi will give the fourth talk in the Conversations on Global Practice Speaker Series on April 16 at 12:30 p.m. in Stokes N203, where he will present a lecture titled